Purchase question

BJD · Fri 01. Jan 2021 0:38:44

Hi Tomaz,
I just received my DS-12, Spirit RS and Geolink. The first thing I did was started reading the manual, on page 26 (Back-up Transmitter module) it says the frequencey for (EU) is 868 Mhz and for (US, AU and JP) is 915 Mhz. The DS-12 I have received is marked (EU) on the side of the box. As in my initial post that you answered on the 9th of December 2020 prior to me purchasing I indicated that I would be using the 900Mhz back up feature. Has the EU changed to the same as Australia? Or do I have the wrong transmitter. Please advise! I am exited to get all of this working as soon as possible but I don't want to open it all up and change modes etc in case I need to return it for exchange with the correct unit

Kind regards

Brett Dargue

Fri 01. Jan 2021 20:50:51

Hi,

we can send any version of radio, but all JETI radios (for any country) are compatible with AU receivers.
Anyway we will contact JETI regarding switching frequencies.

BJD · Sat 02. Jan 2021 6:29:28

Hi Tomaz,
Thanks for that, I will eagerly wait to see what Jeti say.
Hope you had a happy new year celebration and I sincerely hope 2021 is a great year for you and yours

Kind regards

Brett

Tue 05. Jan 2021 10:29:17

Hello,

we have shipped you new radio today.
The frequency band can be changed by software, but this would take some additional time (due to covid). So we decided to ship you new one.

The old one can be shipped back to us, while we will cover all the costs for the shipping. I will let you know details how to proceed if that is OK.

BJD · Tue 05. Jan 2021 10:42:19

Thank you,
I will wait to hear from you as to how proceed.

Kind regards

Brett

BJD · Tue 05. Jan 2021 10:46:59

Hi Tomas,
If you haven’t sent it yet l can wait to do the software change if that helps.

Kind regards

Brett

Wed 06. Jan 2021 9:18:25

JETI model was affected by covid, so some operations with them takes much longer.
For this reason it was shipped so you do not have to wait. You should not pay any import tax.

BJD · Wed 06. Jan 2021 10:04:34

Thank you!
Is there a tracking number?

BJD · Fri 08. Jan 2021 2:36:41

Hi Tomaz,
Can you please send me a link to the tracking number as before, the courier company got it all wrong with the delivery of the first unit, hence I really need to be able to monitor it's progress to stay in touch with them. Also I need to know what to do with regards to returning the unit I currently have.

Kind regards

Brett

Fri 08. Jan 2021 11:41:32

Yes, tracking number in your private message.