The only issue that unit could have is the screws that are holding its enclosure are loose for whatever reason.
You can send the unit anytime for checking to us, however each unit is tested before we are shipping them. The question is what is history of the unit, was it opened by someone, was it crashed, how is it mounted?
But first thing I would do is to check the settings and also screws. So please share settings and then we will see. If it works with other unit, you can be sure it can work with Spirit too.
You can think whatever of course. Since there are so many pilots with Align models and Spirit I guess your model is not anything special and can work perfectly as it does for others.
If you do not want to spend more time and it is less than 14 days from when you received the package then return it to us and use your other controller
